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Intelligent Information Management:
Defining a new age


Intelligent Information Management

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Intelligent Information
Management: Defining
new age

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When the Executive Leadership Council (ELC) met at the end of 2016, it was amid heated discussion about the impact of Gartner’s introduction of a new term for what has been known as Enterprise Content Management (ECM): Content Services. 

nce that time, AIIM has introduced what we believe is a term better suited to describe the new world of content management and its potential for transforming business: Intelligent Information Management (IIM). The IIM concepts were presented at the annual AIIM Conference in March, 2017 and further developed in a report, ‘The Next Wave: Moving from ECM to Intelligent Information Management” released in partnership with several ELC members in June, 2017.

While the terminology and labelling may be debatable, the limits of traditional ECM and the need for change are not. The goal of the June ELC summits in the US and UK was twofold:

  • To further vet the paper’s key findings among a broader audience of users and suppliers with a view to identifying and prioritizing where AIIM and the industry should fill specific knowledge and capability gaps; and 
  • To challenge those perceptions with debate over new applications of information in the workplace, the next big innovation waves, and the impact that both will have on the future of information management. 

Key Findings

  • Artificial Intelligence is one of today’s most misunderstood terms, but it will ultimately become the primary driver for the next wave of innovation.
  • Blockchain is still on the edges of records and governance innovation, but leaders are already using it to build “ECM-like” systems, particularly in the Financial Services field.
  • In a cloud and virtualized information environment, increased cyber warfare and privacy concerns will give rise to increased cyber sovereignty and nationalism.
  • The growing gap between traditional paper-based approaches and the all-digital world of Artificial Intelligence is creating big winners and big losers when it comes to competition on both the buy side and the sell side. Low-code process platforms will be increasingly critical to rapid process iteration.
  • Organizations need to rethink the “value” they provide in the new intelligent information ecosystem.
  • Content is still real, and it is an important element of the digital transformation equation. But, it does not exist in isolation and there isn’t a different set of rules for content versus data

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