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2017: A Digitally “Transformative” Year


Intelligent Information Management

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2017: A Digitally
"Transformative" Year

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2017 was certainly an “interesting” year for the information management community. As the year opened, it was amidst heated discussion about the impact of Gartner’s pronouncement of the “death” of ECM (“kaput, finite, an ex-market name”) and introduction of a new term for what has been known as ECM: Content Services.

In the intervening months, AIIM introduced what we believe is a term better suited to describe the new world of content management and its potential for transforming business: Intelligent Information Management (IIM). The IIM concepts were presented at the annual AIIM Conference in March, 2017 and further developed in a report, The Next Wave: Moving from ECM to Intelligent Information Management, released in partnership with several AIIM Executive Leadership Council (ELC) members in June, 2017.

In June, the ELC pushed the envelope further, identifying six key trends that will shape the future in Intelligent Information Management: Defining a New Age:

Key Trends

  • Artificial Intelligence is one of today’s most misunderstood terms, but it will ultimately become the primary driver for the next wave of innovation.
  • Blockchain is still on the edges of records and governance innovation, but leaders are already using it to build “ECM-like” systems, particularly in the Financial Services field.
  • In a cloud and virtualized information environment, increased cyber warfare and privacy concerns will give rise to increased cyber sovereignty and nationalism.
  • The growing gap between traditional paper-based approaches and the all-digital world of Artificial Intelligence is creating big winners and big losers when it comes to competition on both the buy side and the sell side. Low-code process platforms will be increasingly critical to rapid process iteration.
  • Organizations need to rethink the “value” they provide in the new intelligent information ecosystem.
  • Content is still real, and it is an important element of the digital transformation equation. But, it does not exist in isolation and there isn’t a different set of governance rules for content versus data

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