InfoFort Logo – Information Management Solutions

Privacy Policy

InfoFort is committed to protecting your online privacy as a user of our website (“Website”). As such, this Privacy Policy has been written for you to understand how we will handle your personal information when using our Website and how we respect your privacy. It will also inform you on your rights as a data subject. Furthermore, this Privacy Policy contains the necessary information for you to be able to consent to the processing of your personal data in an explicit and informed manner, where appropriate.

In general, any information and data which you provide to InfoFort over the Website, or which we otherwise gather via our Website, will be processed by us in a lawful, fair and transparent manner. To this end, InfoFort takes into consideration internationally recognised principles with regard to the processing of personal data, such as purpose limitation, storage limitation, data minimisation, data quality and confidentiality.

CONTENTS

  1. About us

  2. What types of Personal Data do we process about you?

    1. Name, contact details and other Personal Data

    2. Special Categories of Personal Data

    3. Browsing data

    4. Cookies

    1. What are cookies?

    2. What types of cookies do we use in general?

    3. Do we use third-party cookies?

    4. What are the exact cookies used and what do they do?

    5. How to change your cookie settings

  3. What you need to know about providing information about someone else

  4. Why do we process your Personal Data?

  5. Why are we allowed to process your Personal Data?

  6. Who may receive your Personal Data?

  7. For how long may we keep your Personal Data?

  8. Information about your rights

  9. How to exercise your rights

  10. Amendments

 

  1. About us

Information Fort LLC, with registered offices at D 55 - Jebel Ali Freezone Extension - United Arab Emirates, Dubai (“InfoFort”), is the data controller regarding all personal data processing carried out through the Website.

For any questions regarding the processing of Personal Data by InfoFort, please contact: Privacy@infofort.com.

  1. What types of Personal Data do we process about you?

When you use the Website, InfoFort will collect and process information regarding you (as an individual) which allows you to be identified either by itself, or together with other information which has been collected. We may also be able to collect and process information regarding other persons in this same manner, if you choose to provide it to us.This information may be classified as “Personal Data”. We can collect Personal Data both when you choose to provide it (e.g., when you subscribe to the newsletter or request other Services provided by InfoFort over the Website) or simply by analysing your behaviour on the Website.

We may process the following Personal Data through our Website:

  1. Name, contact details and other Personal Data

In various sections of the Website – including, in particular, the webforms which can be used for a callback request or a quotation request and – you will be asked to submit information about yourself, such as your name, phone / mobile numbers, e-mail address and country of residence.

In addition, whenever you communicate with InfoFort through the contact details provided in the Website or by telephone with Customer Service, we may collect additional information which you choose to provide. This is also the case regarding any information you choose to disclose in the free text fields of our webforms.

  1. Special Categories of Personal Data

Certain areas of the Website may include free text fields, where you can write messages to us, which may contain Personal Data. You may use them to disclose (inadvertently or not) more sensitive information about you. We ask that you do not disclose any Special Category Personal Data on our Website, unless you consider this to be strictly necessary. If you do, then this Personal Data will not be further processed by InfoFort, unless we have your explicit consent to do so.

  1. Browsing data

Our Website’s operation, as is standard with any websites on the Internet, involves the use of computer systems and software procedures, which collect information about the Website’s users as part of their routine operation. While we do not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information, or by using other information collected. As such, this information must also be considered Personal Data.

This information includes several parameters related to your operating system and IT environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) addresses of resources you request on the Website, the time of requests made, the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), and so on.

These data are used to compile statistical information on the use of the Website, as well as to ensure its correct operation and identify any faults and/or abuse of the Website.

  1. Cookies

  1. What are cookies?

Cookies are small text files that may be sent to and registered on your computer by the websites you visit, to then be re-sent to those same sites when you visit them again. It is thanks to these cookies that those websites can “remember” your actions and preferences (e.g., login data, language, font size, other display settings, etc.), so that you do not need to configure them again when you next visit the website, or when you change pages within a website.

Cookies are used for electronic authentication, monitoring of sessions and storage of information regarding your activities when accessing a website. They may also contain a unique ID code which allows tracking of your browsing activities within a website, for statistical or advertising purposes. Some operations within a website may not be able to be performed without the use of cookies which, in certain cases, are technically necessary for operation of the website.

When browsing a website, you may also receive cookies from websites or web servers other than the website being visited (i.e., “third-party cookies”).

There are different types of cookies that you may receive when browsing a website, which can be classified based on their purpose. These include technical cookies, browsing / session cookies, and function cookies (all of which usually don‘t require your consent), analytics cookies and profiling cookies (which usually require your consent).

  1. What types of cookies do we use in general?

Our website uses the following types of cookies:

  • Browsing or session cookies, which are strictly necessary for the Website’s operation, and/or to allow you to use the Website’scontent and Services.

  • Analytics cookies, which allow InfoFort to understand how users make use of the Website, and to track traffic to and from the Website.

  • Function cookies, which are used to activate specific Website functions and to configure the Website according to your choices (e.g., language), in order to improve your experience.

  1. Do we use third-party cookies?

InfoFort uses third-party cookies – i.e. cookies from websites / web servers other than our Website, owned by third parties. We make use of Google Analytics. This is a tool developed by Google and used to collect information, which makes it possible to evaluate the use of the Website, analyse your behaviour and improve your experience with our Website. Google acts as an independent data controller.

Google’s privacy policy on the use of cookies can be found here:

Google, information on the use of cookies:

https://policies.google.com/technologies/cookies?hl=en-US

In detail, the cookies present on the Website are as follows:

Technical name

Third Party

Cookie type, function and purpose

Duration

_ga

Google

Analytics cookie.

Is used to understand how users interact with the website

Expires after 2 years

scs

Aramex

Browsing cookie.

Saves the user’s login details.

Expires after 30 days.

.ASPXAUTH

Aramex

Browsing cookie.

Used to allow users to login to the Website.

Expires after 12 hours.

__RequestVerificationToken

Aramex

Analytics cookie.

Stops third parties from submitting requests to the Website generated by malicious scripts, instead of by users.

Expires at the end of a browsing session.

country

Aramex

Function cookie.

Used to save the last country selected on the Website.

Expires after 30 years.

culture

Aramex

Function cookie.

Used to save the last used language on the Website.

Expires after 30 years.

aramexAuth

Aramex

Function cookie.

Saves user tickets.

Expires after 3 hours

 

  1. How to change your cookie settings

You can obtain more information about how to opt out of Google Analytics at:  https://tools.google.com/dlpage/gaoptout. You may also set your preferences on third-party cookies by using online platforms such as AdChoice.

You can block or delete cookies used on the Website via your browser options as well. Your cookie preferences will be reset if different browsers are used to access the Website. For more information on how to set the preferences for cookies via your browser, please refer to the following instructions:

CAUTION: If you block or delete technical and/or function cookies used by the Website, the Website may become impossible to browse, certain services or functions of the Website may become unavailable or other malfunctions may occur. In this case, you may have to modify or manually enter some information or preferences every time you visit the Website.

  1. What you need to know about providing information about someone else

As mentioned in the previous section, certain areas of the Website include free text fields where you can write messages to us. These messages may (inadvertently or not) include Personal Data related to other persons.

In any situation where you decide to share Personal Data related to other persons, you will be considered as an independent data controller regarding that Personal Data and must assume all inherent legal obligations and responsibilities. This means, among other things, that you must fully indemnify InfoFort against any complaints, claims or demands for compensation for damages which may arise from the processing of this Personal Data, brought by the third parties whose information you provide through the Website.

As we do not collect this information directly from these third parties (but rather collect it, indirectly, from you), you must make sure that you have these third parties’ consent before providing us with any information regarding them; if not, then you must make sure there is some other appropriate grounds on which you can rely to lawfully give us this information.

  1. Why do we process your Personal Data?

We use your Personal Data, collected through the Website, for the following purposes:

  • To assist you, in case you require any of InfoFort’s services, to allow us to (better) respond to your customer service request (“Service Provision”);

  • For future marketing, promotional and publicity purposes (including to carry out direct marketing, market research and surveys), for example by sending you direct e-mail marketing communication regarding our services and/or to provide you with further information about other websites and services which InfoFort considers may be of interest to you (“Marketing”);

  • For development and administration of our Website, in particular by use of data analytics regarding how you and other users use the Website, as well as the information and feedback you provide, to improve our offerings (“Analytics”);

  • For compliance with our legal obligations, policies and procedures (“Compliance”);

  • To prevent and detect any misuse of our Website, or any fraudulent activities carried out through the Website (“Misuse/Fraud”).

  1. Why are we allowed to process your Personal Data?

InfoFort’s legal grounds to process your Personal Data, according to the purposes identified in ,Section 3, are as follows:

  • Service Provision: processing for these purposes is necessary to provide the Services to your company and, therefore, is in our legitimate interests and/or is necessary to comply with our legal obligations.

  • Marketing: processing for these purposes is based on InfoFort’s legitimate interest in sending you direct e-mail marketing communication. You can block these communications, and you will suffer no consequence if you do so (aside from not being able to receive further communications from InfoFort), by objecting through the link provided at the bottom of all such communications.

  • Compliance: processing for this purpose is necessary for InfoFort to comply with its legal obligations. When you provide any Personal Data to us, we need to process it in accordance with the applicable legislation. This may include retaining and reporting your Personal Data to official authorities for compliance with tax, customs or other legal obligations.

  • Analytics: Information collected for this purpose is used to allow us to understand how users interact with our Website and to improve the Website accordingly, with the aim to providing a better user experience.

    We only use your personal data for these purposes if you consent to this, by accepting the use of analytics cookies on our website (through the pop-up banner you have been shown on our website).

  • Misuse/Fraud: Information collected for this purpose is used exclusively to prevent and detect fraudulent activities or misuse of our Website (for potentially criminal purposes).We use your personal data in this manner because we have assessed that we have a legitimate interest in ensuring the security of our website and preventing the use of our website for potentially criminal purposes.

  1. Who may receive your Personal Data?

Your Personal Data may be shared with the following list of persons / entities (“Recipients”):

  • Persons, companies or professional firms providing InfoFort with advice and consultancy regarding accounting, administrative, legal, tax, financial and debt collection matters related to the provision of the Services;

  • Entities engaged in order to provide the Services (e.g., hosting providers or e-mail platform providers);

  • Persons authorised to perform technical maintenance (including maintenance of network equipment and electronic communications networks);

  • Persons authorised by InfoFort to process Personal Data needed to carry out activities strictly related to the provision of the Services, who have undertaken an obligation of confidentiality or are subject to an appropriate legal obligation of confidentiality (e.g., employees of InfoFort);

  • Other companies within the InfoFort Group, licensees and joint venture partners for internal administrative purposes and/or the provision of our Services; and

  • Public entities, bodies or authorities to whom your Personal Data may be disclosed, in accordance with the applicable law or binding orders of those entities, bodies or authorities;

Considering InfoFort’s presence and business operations in various countries, your Personal Data may be transferred to Recipients located in several different countries. InfoFort implements appropriate safeguards to ensure the lawfulness and security of these Personal Data transfers.More information on these transfers is available upon written request to InfoFort at the following address: Privacy@infofort.com

  1. For how long may we keep your Personal Data?

Personal Data processed for Service Provision purposes will be kept for the period deemed strictly necessary to fulfil this purpose. In any case, as these Personal Data are processed for the provision of our Services, we may retain this Personal Data for a longer period of time, if necessary to protect our interests with respect to possible liability in connection therewith.

Personal Data processed for Marketing purposes will be kept by InfoFort from the moment you provided it to us until you object to this processing. Once you have objected, Personal Data will no longer be used for these purposes, although it may still be kept by InfoFort, in particular if necessary to protect our interests with regard to potential liability related to this processing.

Personal Data processed for Compliance purposes will be kept by InfoFort for the period required by the specific legal obligation or by the applicable law.

Personal Data processed for Analytics and to prevent Misuse/Fraud will be kept by InfoFort for as long as deemed strictly necessary to fulfil the purposes for which it was collected, unless you validly object to the processing of your Personal Data for these purposes (please see Section 8 for further information).

  1. Information about your rights

As a data subject, you are entitled to exercise the following rights with regard to our processing of your Personal Data, at any time:

  • Access your Personal Data (and / or obtain a copy of those Personal Data), as well as information on the processing of your Personal Data;

  • Correct or update your Personal Data, where it may be inaccurate or incomplete;

  • Request the erasure of your Personal Data, where you feel that the processing is unnecessary or otherwise unlawful;

  • Request the restriction of the processing of your Personal Data, where you feel that the Personal Data processed is inaccurate, or that the processing is unnecessary or unlawful, as well as where you have objected to the processing;

  • Portability – the right to obtain a copy of the Personal Data you provided to us in a structured, commonly used and machine-readable format, as well as to request the transmission of those Personal Data to another data controller;

  • Object to the processing of your Personal Data, based on relevant grounds related to your particular situation, which you believe must prevent us from processing your Personal Data for a given purpose; and

  • Withdraw your consent to processing (for Analytics), where the processing is based on your consent. This will not affect the lawfulness of processing carried out prior to your withdrawal.

  1. How to exercise your rights

You can withdraw your consent for Analytics by blocking or opting-out of the profiling/analytics cookies used on our website (see “How can you change your cookie settings?”).

Aside from the above means, you can always exercise your rights described above by sending a written request to InfoFort at the following address: Privacy@infofort.com

Please note that, depending on the applicable law, you might be entitled to file a complaint with the competent supervisory authorities for the protection of Personal Data, if you believe that the processing of your Personal Data carried out through our Website is unlawful.

  1. Amendments

This Privacy Policy entered into force on July 26, 2021

InfoFort reserves the right to partly or fully amend this Privacy Policy, or simply to update its content. InfoFort will inform you of such changes as soon as they are introduced, and they will be binding as soon as they are published on the Website. We therefore invite you to regularly visit our website in order to acquaint yourself with the latest, updated version of the Privacy Policy. In this way, you will remain constantly informed on how we collect and use your Personal Data.