Correspondence Management

Timely response to incoming and outgoing correspondence is a crucial element of every business, but it’s chaotic in nature and multiple formats often turn correspondence management into a challenge.

Successful correspondence management is achieved when both physical and digital correspondence are centralized and managed throughout their full lifecycle from creation, to assembly, processing, archiving, retrieving, tracking, creating reports and up until their final disposal.

Move your business away from in-efficient paper based communication and towards cost effective digital channels that will improve your customer experience and facilitate communication internally and externally in a timely, accurate, and secure way.

Solution

InfoFort’s Correspondence Management Solution (CMS) ensures seamless and cost effective management of incoming and outgoing correspondence that helps organizations deliver great customer experience, ensuring process efficiencies and compliance.

As a result, both paper-based and electronic correspondences are quickly assembled, registered and stored in a single secure repository with different levels of access where you can track correspondence’s processing progress and retrieve the files you need anytime and from any device.

InfoFort’s Correspondence solution will:

• Automate incoming and outgoing correspondence registration
• Ensure faster creation, assembly and delivery of secure correspondence
• Track correspondence processing statuses
• Notify users of any interaction and allow them to respond on time
• Centralize archives of digital and paper-based correspondences
• Customize access permissions by groups and departments
• Help facilitate internal and external communication on time

Benefits

• Simple registration and correspondence management processes
• Fully compliant with the highest information security standards
• Integration with any system and SMS gateway
• Smart documents search and retrieval by predefined criteria
• Real time and historical tracking for correspondences processes
• Availability of a mobile application supporting both Android and IOS allowing you to create, register, view, search, approve and sign correspondences
• Support of e-signature and digital signature
• Notification and alerts based on pre-defined business rules
• Multi- language support including English, Arabic, Turkish, French, and Russian with the ability to add more whenever needed
• Improved efficiency and productivity
• Availability of statistical reports and interactive dashboards